Refund policy

Return & Refund Policy

At AK Industry, we are committed to manufacturing and supplying high-quality surgical, dental, and medical instruments to our global B2B clients. We inspect all instruments rigorously before dispatch to meet international medical-grade standards. Please review our policy regarding returns, replacements, and refunds below.

1. Inspection Upon Delivery

Upon receiving your shipment, please inspect all packages and instrument cartons immediately. If you notice any manufacturing defects or missing items, you must notify our support team within 7 business days of delivery with supporting photos or video evidence.

2. Shipping & Transit Damage Disclaimer

Once the consignment leaves our manufacturing facility and is handed over to the designated courier or freight forwarding company, AK Industry is not liable for any loss, theft, or physical damage caused to the products during transit. Any claims regarding packages damaged or lost in transit must be raised directly by the buyer with the shipping carrier. We advise our clients to opt for shipping insurance for high-value surgical instrument consignments.

3. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

  • Instruments must be unused, uncompromised, and in their original sterile packaging (unopened peel pouches).

  • Items must be in the exact condition that you received them, free from blood, tissue, chemical residue, or physical alterations.

  • Custom-engraved or custom-fabricated instruments built to specialized client specifications are strictly non-refundable unless they arrive with a proven manufacturing defect on our part.

4. Defective Items (Manufacturer Error)

If you receive a product that is faulty due to an issue from our side (manufacturing defect), please contact us as soon as possible. We will review the issue and, where applicable, repair or replace the product at no additional cost.

5. Refunds

If a refund is approved by our quality assurance team:

  • The refund will be processed and initiated within 2 business days of the approval.

  • The funds will be credited to your original method of payment. Please note that it may take additional time for your bank or credit card company to reflect the transaction.

6. Contact Information

For any questions regarding our return process, warranties, or damaged shipments, please reach out to our team: